The order for the exchange has to be received by fax (502-454-5949) before
2 p.m. Eastern time. One of our representatives will contact you by fax, email or phone to inform you about the price and availability on the requested item.

You are responsible to ship your item(s) to ICS, Inc by Next Day Air
service, the same day you place your order. ICS Inc. must be informed about the shipping method as well as the carrier's tracking number for the item(s) being shipped.

We will issue an invoice to you only after receiving and evaluating your unit. You will be billed for the agreed price, according to the quotation. Extra charges will apply if:

• The item returned to us proves to be in non-repairable condition, disassembled, or with missing parts. In a situation when unit received proves to be in a non-repairable condition we will contact you with options.

• We received your item later than 12:00 p.m. Eastern time.
  We will not bill you for the delays due to carrier mishandling.

 through our searchable database for more information on what
units we have serviced. If you do not find the unit you wish to be repaired, please give us a call at
(502) 453-1352      

 Warranty